Terms & Conditions
By submitting payment for a custom rug, you confirm that you have carefully reviewed all specifications, finishes, and relevant product details. Full payment is required at the time of order placement. In-stock purchases will be processed and shipped within 2 weeks unless otherwise noted. Pricing is valid for 60 days and may be subject to change.
Please note that any modifications made to our products will void the warranty and certifications.
Each rug is handmade with natural wool. Variations in pattern, color, shape, and size are to be expected as part of the artisanal process. These variations are not considered defects but part of the unique nature of the product.
Due to the natural characteristics of wool, the product may differ from what is represented on our website, in physical samples, or photography.
Final sizing may vary up to 5% "5cm to 10cm" due to the handmade nature of the rugs. These natural variations are inherent in the production process, and we do not accept returns due to such differences.
We accept payments through the following methods:
- Credit Cards (Visa, MasterCard, Discover, American Express)
- Wire Transfers
- ACH Transfers
- PayPal
To cancel your order and receive a refund, please contact us within 24 hours of placing your order. After this time, cancellations will no longer be accepted.
We recommend inspecting your shipment upon receipt. If the product is damaged, report it within 48 hours of delivery. Damages reported after this timeframe will not be eligible for a refund or replacement.
If the packaging is damaged during shipment, please contact us immediately with detailed photos before opening the package.
Our handmade wool rugs are covered by a 12-month warranty against manufacturing defects. This warranty does not cover damages from accidents, improper care, wear and tear, or misuse after delivery.
If you need us to hold your order after it is ready to ship, we offer 10 days of free storage. After this period, a storage fee of $10 per item per day will apply. Orders not released within 30 days will incur additional storage and delivery charges.